Hi @kibngjeanette53,
Welcome to the Roku Community!
We will be more than happy to look further into your issue. To be better assisted with your payment method, you can contact our "Accounts and Billing" team since they are the specialized department to best cater to your inquiry. To contact them, please click here.
Please let us know if there is anything else we can do to help you.
Best regards,
John
John
Roku Community Moderator