Account, payments & subscriptions

[Schotzy]

I have a subscription to the Acorn channel that I pay for via Roku. I also have a subscription to Britbox, which I just canceled but is still active into February. I pay for both through Roku. When I try to select an Acorn show on Roku (on my iPad), I am told I do not have a subscription. I suspect I will get the same message if I try to select a Britbox show. What might be happening?

[makaiguy]

Any subscriptions made through third parties like Roku are typically only good on that third party's system.  

Because your subscriptions are with Roku, not Acorn and Britbox, these channels' apps probably will not recognize your logins on other systems.  Subscriptions obtained through Roku are typically accessed through The Roku Channel.

If you subscribe directly with the channel on its website you can then view the channel on any platform that it supports using your login credentials for that channel.

[Schotzy]

How did we get to logging in via the channels website? I subscribed through Roku, and I want to see it on Roku. For example, I subscribe to the Walter Presents channel on Roku, and I can view Walter Presents shows on my Roku platform. Why can’t I see Acorn or BritBox shows on my Roku platform, since I am signed up via Roku? When attempting to play any show, I’m told I don’t have a subscription.

[renojim]

There are some subscriptions that are only available via The Roku Channel.  So (and I don't know if this is true), if there's a stand-alone Acorn channel and Acorn is available via the Roku channel, your subscription paid through Roku may only make Acorn available through The Roku Channel. Again, I'm just guessing.

[Schotzy]

So do I understand you to say that if I paid for Acorn via Roku, I can only view programs by downloading the Acorn app separately? Because I can’t see them on Roku. Clicking on an Acorn program pops up a window that says I’m not subscribed.  And on the downloaded, separate Acorn app, when I click to open a show, I’m told I’m not subscribed. This is making me crazy, because I can see that I’ve paid for Acorn. Apparently I can’t view shows on either Roku or on the Acorn app. Does no one have an answer for this? Does anyone from Roku read this board?

[renojim]

You're more likely to get an answer from Acorn than Roku.

[makaiguy]

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@Schotzy wrote:

So do I understand you to say that if I paid for Acorn via Roku, I can only view programs by downloading the Acorn app separately? Because I can’t see them on Roku. Clicking on an Acorn program pops up a window that says I’m not subscribed.  And on the downloaded, separate Acorn app, when I click to open a show, I’m told I’m not subscribed. This is making me crazy, because I can see that I’ve paid for Acorn. Apparently I can’t view shows on either Roku or on the Acorn app. Does no one have an answer for this? Does anyone from Roku read this board?

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Have you looked for your Roku Acorn and Britbox subscriptions ON THE ROKU CHANNEL?

[Schotzy]

You're kidding, right? Because I have explained three times that I subscribe through the Roku channel and it is when I go to the Acorn channel on Roku that I am told I don't have a subscription. I don't know how else to say it. I give up. 

[renojim]

What you don't get is that you're saying two different things.  If you subscribe to Acorn through The Roku Channel you can only access it through The Roku Channel.  Correct me if I'm wrong, but doesn't Acorn also have a stand-alone channel completely outside of The Roku Channel?  If so, you won't be able to use your subscription there.

[Schotzy · Accepted solution]

If you read the entire thread, I explained to begin with that I am trying to click on the Acorn channel ON ROKU and watch a show, but it tells me I am not subscribed, even though I subscribed through ROKU. Someone ELSE mentioned the separate Acorn app, and while I have that downloaded, EVEN ATTEMPTING TO USE THAT will not allow me to watch a show because the account ON THE ACORN APP says, "You are subscribed to Acorn on ROKU. Please go there to make any changes to your account."

Again, I am subscribed to Acorn via Roku. I cannot click on any Acorn shows on the Roku application on my iPad without getting the message that I am not subscribed. Looks at this point like I need to cancel the subscription on Roku and just go pay through the separate app and be done with this.