Account, payments & subscriptions

[RokuDanny-R]

@Callsherry50 

Thanks for the post.

Please see the information in my previous post for further assistance.

Thanks,
Danny

[Sealadders]

I have had ROKU'S since they first came out, before anyone else even knew what they were, and never had an issue until today.  I am sorely disappointed that I am unable to find any way to contact the company or to chat with a representative.  The 'help' section does nothing but run one in circles.  As for the problem ~

I saw an ad on my TV for a Roku Express HD for $19.99.  I elected to have an email sent to me with the ad, which I received.  However, when I was taken to the page to purchase this item, the price was $24.99.  I find no way to rectify this problem so, therefore, will not be purchasing one.  I wonder how many sales are lost because we cannot communicate with someone.

[RokuDanny-R]

@Sealadders

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Cesere]

Allready had hbomax 9th for$9.98?why ? Pay additional $14.??

[RokuMary-F]

Hi @Cesere,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Best regards,
Mary

[Guidobaby]

Need my refund for 49.00

[RokuKariza-D]

Hi @Guidobaby

Thanks for the post.

We'd recommend following the instructions provided by @RokuMary-F above. They are the best ones to help you out with this matter.

All the best,
Kariza

[Cathys]

I need to speak to someone about my account. I accidentally hit a button and 104.44$ was taken out of my account. I can’t afford this and need to get my money back 

[RokuKariza-D]

Hey @Cathys

I hope you're doing well.

Please check my post above. Our billing team will be able to assist you.

All the best,
Kariza

[Cathys]

Hello are you there