Account, payments & subscriptions

[Jmez70]

How do I complete the setup of a new device without having to give Roku my credit card info? I don't feel it's necessary to give them my info if I don't ever plan on making any purchases. 

[RokuEmmanuel-D · Accepted solution]

Welcome, and thanks for posting here in the Roku Community, @Jmez70.

We understand you don't want to associate your payment information with your Roku account, and we're here to provide information.

You'll be asked to provide your payment information when creating your Roku account for the first time. However, you can choose not to link this information by clicking the "Skip and continue" button at the bottom of the webpage. This will allow you to activate the account without linking your payment details.

There are some cases where the option may not be visible at the bottom of the page. In such instances, it's important to note that having your payment information on your account does not mean you will be charged for anything unless you choose to subscribe to one of Roku's premium services. Additionally, you can remove this payment information through the website after completing the activation process. 

Lastly, to avoid accidental charges, you can set a Roku PIN for extra security on your Roku account.

For more detailed information, please visit this support FAQ on How to remove the payment method from your Roku account.

We hope this helps with your concern.

All the best,
Emman

[Justwanttosetup]

I'm trying to set up for the first time and the "skip" option is not available. I absolutely do NOT want to give out payment details when I do not intend to be purchasing anything.

Please advise how I can set up the device without this, thank you. 

[Strega2]

I've heard stories that bits of the site fail to appear on mobile devices. (And/or may appear/disappear based on screen orientation.) If you're using a phone, try a computer.

Or start at:

https://my.roku.com/signup/nocc

(The nocc link is how I signed up.)