Hello
I received an email that I renewed a subscription with ROKU however I dont have any paid subscriptions.
I was shocked to see that there is a card on file VISA that is not mine.
2 of the tv's that are linked to my account I had donated years ago and I am wondering if someone else is using my account possibly and loaded their own card.
Problem is when I go into card details, it has my first name but not my address nor my Zip code.
I thought maybe this was a pre paid VISA but again how was someone able to log into my account with 2 factor verification and place a card that is not mine?
THank you
Hi, @Gwill30.
Welcome to the Roku Community!
We're here to help you remove the unrecognized card linked to your account.
Here's how:
You may also remove the devices linked to your account:
Furthermore, you may visit this support article on how to remove a Roku streaming device from your Roku account
We hope you find this information helpful.
Regards,
Reynan
Hi, @Gwill30.
Welcome to the Roku Community!
We're here to help you remove the unrecognized card linked to your account.
Here's how:
You may also remove the devices linked to your account:
Furthermore, you may visit this support article on how to remove a Roku streaming device from your Roku account
We hope you find this information helpful.
Regards,
Reynan
Hi - this exact same thing happened to us! We had some credit card issues (unrelated) and I went into all of my accounts to see what credit card was on file. On Roku I was shocked to see someone else's name, address, phone number and card number. There were no charges to it, but how the **bleep** does something like that happen?
I see below that in response to your question you were simply told how to fix it, not how it happened and whether there were any problems. Sure I could delete their information but I'm not comfortable putting in my new credit card number if Roke is having problems with their security. Did you ever hear why it happened?