Account, payments & subscriptions

[Luckylu]

I’m being charged for something I don’t have need a call back asap

[Luckylu]

Can I get a call back ************

[JWS9518]

You have posted your phone number to a public forum that everyone can see, including scammers.  If you get a call, it most likely won't be Roku.  You should edit and delete your phone number from this posting.

To reach customer service, go to the Roku customer support page, click on contact us, then accounts, payment & subs, and then check the next section and you should be able to chat/talk with Roku support.

You can also log into your Roku account and click manage subscriptions and see if you have a subscription listed that you may have accidentally subscribed.  I would also suggest setting up a pin number for preventing accidental/unauthorized purchases.

[RokuHaz-M]

Hi @Luckylu 

Thanks for letting us know about this!
We get that there's a charge on your Roku account that you didn't make. If you’re looking to dispute that charge, I strongly suggest starting a conversation with one of our awesome billing experts—they’re super helpful! Here’s a handy link to connect. 

Also, just a heads-up: it’s best not to share your phone number in the community to keep everything safe and secure. Hope you find this handy! 

The Roku Community Team

[Raven2mad]

Money is being taken from my account and I no longer have a subscription to this application 

[RokuHaz-M]

Hi @Raven2mad

Welcome to the Roku Community!

I totally get why you’re concerned about that surprise charge. I recommend reaching out to our billing team through this link, and they’ll help you sort it out in no time!

Hope this helps!

The Roku Community Team

[Bay2020]

Took the money off my card for BET and did not get my subscription back

[JWS9518]

@Bay2020 

See the links posted by the moderators here in this post on how to get in touch with billing.