Account, payments & subscriptions

[Blue253]

I’m having the same issue they said it was going to be $1.99 for the first 3 months but days later they charged me $8.99 Im for sure canceling my subscription not trusting Roku again 

[RokuMary-F · Accepted solution]

Hi @Blue253,

Welcome to the Roku Community!

We understand that you are inquiring about an issue with your subscription charges.

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We appreciate you again posting and If you have any other questions or concerns, please let us know.


Best regards,
Mary

[MauiScience]

What a joke ROKU is.  I hit the subscription contact us link....  Spinning circle....  

I want to get a refund for MLB your service sucks!  I want a refund.  I want a refund. Your contact us link does not work.  Please give an email or phone number.  What a joke.  

[RokuMary-F]

Hi @MauiScience,

Thanks for your first post in the Roku Community!

We understand you are having difficulties reaching our Account-billing team and requesting for a refund for your subscription.

We suggest using a different web browser or device to request for support from our Roku account-billing team and try to use this link: https://support.roku.com/contactus. As our Roku Support is the best one to help you out with any Roku pay inquiries.

We sincerely appreciate your patience and we are working on ways to better improve this process.


Best regards,
Mary