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Roku unauthorized credit charges

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How do we protect ourselves from UNAUTHORIZED charges by Roku? Apparently, Roku believes they can steal money from my account anytime they want to.  Since they refuse to list a phone number you can't talk to them. What are they hiding from? How do i stop these thieves at Roku?

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RokuKariza-D
Roku Guru

Re: Roku unauthorized credit charges

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Hi @toomuchcommonse

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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2 REPLIES 2
RokuKariza-D
Roku Guru

Re: Roku unauthorized credit charges

Jump to solution

Hi @toomuchcommonse

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Re: Roku unauthorized credit charges

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go STRAIGHT TO visa do a charge back don't play with these clowns!

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