Account, payments & subscriptions

[kedala]

Order number 2000813009

Delivered to my lock box empty.  I have video.  Post office stated it was received damaged and stamped this on the bag.

It was clearly ripped out of the package by someone and delivered to me empty.

Please let me know ASAP how I can get in contact with someone at Roku.

[RokuReynan-L · Accepted solution]

Hi, @kedala.

Welcome to the Roku Community!

Thank you for bringing this to our attention that your order was stolen.

We'd like to inform you that Roku does not have a tool for tracking lost or stolen devices. Since you have the video, we highly suggest coordinating with your nearby police station to get this further investigated. 

For more information, you may also visit this support article: What to do if your Roku device is lost or stolen

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan