Account, payments & subscriptions

[ThisisBS2]

I bought a free trial through Roku channel for paramount+ and accidentally put in my email a little bit wrong and now I cannot cancel it because everything goes through this email that doesn’t exist, I contacted paramount but they said I have to cancel it through Roku, does Roku have an email for support or am I screwed now

[RokuReynan-L · Accepted solution]

Hi, @ThisisBS2. 

Welcome and thank you for posting here in the Roku Community!

Thank you for letting us know about accidentally using an incorrect email for your subscription.

To cancel the subscription, we suggest contacting our Account and Billing team to locate the account associated with the subscription. Kindly visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. You should have the option to talk/chat/email with one of our live experts.

We hope this will be sorted out soon.

Regards,
Reynan