Account, payments & subscriptions

[Mary21]

My Roku is not recognizing the update on my debit cards to rent movies.  I used to be able to rent movies and then I updated my payment information.  Now I keep getting messages that say "Transaction Error.  Insufficient Funds."  This is not true.  I have worked with the people in Chat and re-entered both of my debit cards and still keep getting the same message.  Any suggestions?

[RokuKarla · Accepted solution]

Hello @Mary21

Thanks for getting in touch with us here at Roku. 

For further assistance with account and billing-related issues, please reach out to our Support team directly here: https://support.roku.com/contactus. Then select 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.

Thank you for your understanding and stay safe!

Regards,
Karla

[Bblunt]

Tried that still not working!

[Bblunt]

Hi Mary 21 going through same problem tried everything. Support can't help me either. If you find a fix please let me know. Thanks.

[Bblunt]

It's obvious there's a bug in your software update for Roku. Perhaps Roku should start there! Because how do I go from renting movies then and not now????

[Bblunt]

Since Roku can't seem to fix the problem there is another way to rent movies. If you have a X box you can order through that. It at least recognized my payment info and I was able to rent a movie. Thanks Roku.......