Hi @manudrum,
Thanks for your post.
We are here to help. We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and check the status of your order.
If you have any additional questions or concerns, please don't hesitate to let us know. And we will do our best to assist you in any way we can. Thank you for your patience as we work to resolve this issue.
Regards,
Nimfa
