Account, payments & subscriptions

[Hector-Roku]

Hi @Knation2943, thank you for reaching out to the Roku Community about your issue! We're happy to look into this for you to confirm why you are receiving this $10.39 charge. To do this, we will reach out through private message to keep your account details safe and secure. To check your inbox, select the mail icon at the top of your page. If you are unable to find our message, please let us know. 

[jameswinters]

I also have a charge for Roku for Warner Media, which appeared on my bank account for $16.03. I can't install it and it's not installed anywhere on my system, no subscriptions etc. Please advise.

J W

[renojim]

@jameswinters, do you have HBO Max?

[RokuKarla]

Hello @UnhappyCustome1

Thanks for posting here in the Community.

For further assistance with account and billing-related issues, please reach out to our Support team directly here. Then select the 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.

Hope this helps! Let us know if you have any other concerns.


Regards,
Karla

[SofieO]

I had to call my bank and have them stop recurring charges.