Account, payments & subscriptions

[jwBSSmith]

I have the same issue and My account also doesn't have the subscription listed.  It shouldn't have even charged my account without my code.  It never asked for a code while I was watching a move on the Roku Channel that is supposed to be free.  And yes, I have a code.  No other family members but me an my husband so I know it wasn't anyone else.  I think this is embezzling from your Roku customers and I'm starting to think I need to just get rid of Roku if your going to start this **bleep**.

[CelticsFan]

@jwBSSmith  Remove your card from your Roku account. I do not have a card in my account. All my subscriptions are paid directly to that company. You could have watch a free movie which started a 7 day trial. Was the movie on HBO Max through the Roku channel?

[atc98092]

@jwBSSmith If your charge was for Warner Media (the topic of this thread), look to see if you have a subscription to HBO Max on your Roku account. Look on your user web page (https://my.roku.com). If there's no subscription listed there for Max (or anything else), then you have not been billed by Roku, regardless of what your bill says. See the comments earlier in this thread about how the scammers operate. 

If you have no subscriptions through Roku, then immediately contact your cc issuer and contest the charge. Chances are your cc information has been stolen, and you should strongly consider asking them to cancel your card and issue a new one. If one scammer has your info, it's likely others do as well.

[jwBSSmith]

this doesn't help.....

Need help with

Select an issueSetting up your Roku accountManaging your subscriptionsChanging your email or passwordUpdating your payment methodUpdating your account PIN (Personal Identification Number)Inquiring about a chargeOther

Please select a billing issue

Please select a billing issueI do not recognize a charge from RokuI see a $1.00 charge on my credit or debit card

When was this charge posted to your account?

Choose a durationlast 30 dayslast 60 dayslast 90 daysall

Select a transaction from the list below to explore additional options.

Order date

Your purchase

Invoice #

Total price

06/08/2022

HBO Max Ad-Free Monthly

12473668019

$16.04

06/04/2022

Paramount+ Premium

12457297737

$10.69

Manage your subscriptionsContact support

[jwBSSmith]

The only solution i have found is contact my bank let them know.  After and if It hard posts for Roku Warner Media they will file a fraud investigation and have the charges reversed.  This is best solution I can offer anyone.  I try customer support answer the question and then last page just says <BACK> no continue no call this number no nothing.  The support links do not work.

[Joseph-Roku]

Hey @jwBSSmith, we saw your post and understand how disconcerting it is to be charged for something you don't recognize. We're here to help.

We're going to be sending a PM your way. Please keep an eye on your inbox for us to help further.

[Linda17]

I have a 14.99 charge on my discover charge and it is not mine.  It says roku for warner media and I need to find out what is going on. Can you help?

[Linda17]

I have been billed by roku for warner media and it is not mine

[marshmallow__]

I'm having the same problem except my bill on my checking account is $15.89 I believe but I don't know why do you get a bill just for having Roku

[Hector-Roku]

Hi @marshmallow__ , thank you for posting on The Roku Community about your $15.89 charge. We're happy to look into this and provide details, but first, we would have to collect information to find your account. To do this, we will be reaching out through direct message. Please keep an eye on our inbox for us to assist you further!