Account, payments & subscriptions

[Hosshughes]

I have a debit card that last night I tried to put in as my primary payment method however there wasn't any funds in the account so it declined it as a payment method.....

NOW, TODAY it DOES have money in the account but Roku is still telling me that it can not verify my card as a payment method.

WHY IS THIS WHEN THERE ARE FUNDS ON THE CARD???

[RokuEmmanuel-D · Accepted solution]

Welcome aboard to the Roku Community, @Hosshughes.

We understand you're having trouble updating the payment method on your Roku account. Don't worry, we got you!

If you're encountering this issue while updating your payment method, you may want to consider reviewing the following steps below to make sure you're doing the right thing; try reentering your payment method:

You can update your payment information via the website by...

1. Signing in to your Roku account
2. Go to Payment methods
3. Choose a payment method to add, change, or remove

You can also update your payment method through your Roku device by using the following:

1. Press Home on your Roku remote
2. Select Settings
3. Select Payment method
4. Select Add payment method or Update payment method and provide the required information.
5. For credit or debit card: enter your payment information in each field as it appears on your credit or debit card and select Save card
6. For Paypal: a link will be sent connecting to your PayPal account

For more troubleshooting steps, kindly visit this support FAQ on How to update your Roku payment method
Please let us know if you need anything else.

All the best,
Emman

[hlowellestate]

**bleep**ing asshats.  Just bought from Walmart.  Won't let me hit HOME to update settings, and I can't sign in to **bleep**ing update because I'm setting up an account for the first **bleep**ing time.  EVERY OTHER SITE ON THE PLANET takes my Visa, but your site won't validate it so I can't get in. 

[renojim]

@hlowellestate, create your account without a credit card.  It's not necessary and most people would advise to avoid subscribing to anything through a third party like Roku.  If you can't find the "skip" step, go directly to the site:

https://www.roku.com/signup/nocc

[Commanders4l]

I want to change from creadit card to debit card it won’t let me 

[RokuArjiemar · Accepted solution]

Hello! @Commanders4l,

Thanks for the update,

If you're still having problems with your payment method after trying to update it, you may need to contact customer support.

Regards,
Arjiemar 

[SteveWick]

A totally irrelevant unhelpful & shockingly bad reply. People are far more intelligent than you appear to believe. The process to add or update a payment card is not the issue.

The issue is your worthless badly written payment verification system that does not properly follow the standard industry wide care verification process. I have wasted time and effort trying to get support from Roku's equally rubbish customer service. One of the worst in my adult life.

You could organise a party in a brewery.

[SteveWick]

Totally irrelevant unhelpful and intellectually & factually ridiculous reply.

To watch subscription channels via Roku requires a payment card. Exactly the same as subscribing to a channel on Amazon Prime.

The industry has a secure verification process and liability for any failure rests with the payment card provider.

[Strega2]

Actually, you can pay most subscription services directly and then log into them on various devices if you prefer.  (Many people here would suggest this as the best way to go anyway.)

I subscribe to 3 premium services, but I don't do any of them via Roku.

I have Amazon Prime as well, but I also don't subscribe to anything through it either.