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Roku account information changed

Mine was just hacked as well.  I got an email stating that I had changed my Roku email address, and then changed it back, which I did not do.  There was a weird $1.00 charge for Fubu that was then cancelled.  I changed the password on my account.  6 days later, there was a subscription authorization for Fubu for $102.11, which again, I did not authorize.  I have attempted to reach out to Roku multiple times with absolutely no feedback.  Roku support is the worst.  I am about to cancel this **bleep** service and just toss an amazon firestick on my TV.  At least then if I get hacked someone will care enough to respond to my request!

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3 REPLIES 3
atc98092
Community Streaming Expert

Re: Roku account information changed

I don't consider Amazon's customer service anything to brag about. I bought one of their gift cards and immediately tried to load it to my account. The card would not load. After more than three months of back and forth, Amazon is insisting the card has been used, and they refuse to honor it. They have basically stolen $300 from me, and I have been a huge customer of theirs. I'm not inclined to give Amazon any support right now, and certainly won't recommend them to others. 

Dan

Roku Community Streaming Expert

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RokuKarla
Retired Moderator

Re: Roku account information changed

Hello @jmitchell171

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them at account and billing support and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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Re: Roku account information changed

Hello Karla,

What would be more helpful is if you would simply call or email me back, or if you had a # for me to call.  Again your service is the worst.

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