Account, payments & subscriptions

[Kent-1990]

Thanks,  I was tripping about the scathing so I appreciate your post 

[Tiffanie]

I keep getting charged for Roku CBS as well and i don't know where to cancel it!! I already tried manage subscriptions etc.

[RokuMary-F]

Hi @Tiffanie,

Thanks for your first post in the Roku Community!

We understand your concern that you are inquiring about a charge and how to cancel your subscription.

Please be advised that you can manage your Roku account and view your subscription by signing in to your Roku account here: my.roku.com 

Learn How to unsubscribe, cancel, or turn off auto-renew for a subscription | Official Roku Support for help with cancellation.

If you continue to have questions about a charge, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Please let us know if you have any other questions.


Best regards,
Mary

[rwbrown]

It is for Paramont + subscription I am told.  

[VibrantSol]

Same here. Have had same Roku products for years with zero issues until subscribed through Roku! Nothing changed w tvs or Roku acct; being charged monthly for cancelled subscription; went back thru CC statements; double charges! And why did this only happen subscribing thru Roku? I thought I did something now thinking it’s not me, it’s THEM since many have same issues going back months  
   Wonder which bot will respond with a “thank you for reaching out…perhaps your issue could better be answered by contacting billing” Yeah these bots aren’t the brightest. 

[VibrantSol]

Did this work??? Wonder which bot will answer bc it’s so ridiculous the Roku replies like I haven’t been going to my acct settings to click MANAGE subscriptions   How does one cancel what is not available to cancel? 

I now to look at bills from Roku carefully- and never subscribe to a streaming service using Roku!  

[Nonniemom]

I have contacted customer service and supposedly got an “expert technician” on two different occasions who have done nothing for me. I have a charge on my account for. Roku/CBS interactive that I did not order but my bank account has been charged $49.99. I want that money returned to my account but I can’t seem to get anybody who cares enough to work with me.

[HDMIGuy]

@Nonniemom CBS Interactive is likely Paramount Plus.  Do you have Paramount Plus, and is it billed through Roku?  If you are not sure login to your Roku account on a computer and check manage your subscriptions.

[May231942]

What is Roku for cbs interactive? Why am I being charged for something I cancelled?

[renojim]

@May231942, CBS Interactive is known to be Paramount.