Account, payments & subscriptions

[remote1]

I ordered a remote on March 3rd since then it's been stuck and has yet not been dispatched. I got in touch with customer support, I received a reply once that they will dispatch it again, this was more than a week back. I don't even want the remote anymore, no one is even responding to my request of just canceling my order and refunding my amount. 

Can someone just help to cancel my current order? 

[RokuDanny-R · Accepted solution]

@remote1

Thanks for the post. 

It looks like you are in recent contact with our Support team. We would recommend continuing to work with them regarding your order issue as they would best be able to assist you moving forward.

Thanks,
Danny

[remote1]

I have raised complaints thrice until now. Replied to customer support emails, and yet there is no resolution!  Mostly because there is no follow-up from the customer support team to my replies.  That's why I am writing here, so if there's an alternative way to get this resolved, would love to know. Hoping to just get the order canceled more than anything else right now. @RokuDanny-R 

[demsd]

I would do a chargeback. Contact your bank or CC company and explain the issue to them.

[leightond]

I need a replacement remote.

[RokuMary-F]

Hi @leightond,

Welcome to the Roku Community!

If you need a new remote, we have you covered here

In the meantime, did you know you can use your mobile phone or tablet to control your Roku player in place of your remote with the Roku mobile app? (And use Voice Search as well.) Find out more about How to install the Roku® mobile app | Official Roku Support 

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[skneen]

I also ordered a replacment remote in early July and unable to track it It shows it is sitting in a USPS facility in California, No one seems able to help

[RokuTakashi · Accepted solution]

Hi @skneen,

Welcome to the Roku Community!

Thanks for letting us know about your concern regarding your order's tracking. It might be best to contact USPS directly and inquire further about the status of your order. They'll be able to assist you with this better.

Thanks,
Kash