Account, payments & subscriptions

[sbc72448]

Did your system breakdown for us to lose our account because my subscriptions were paid at the beginning of July, then all at once I'm with now subscriptions for 6 months of records of my account. I want my record to be returned to paid all subscriptions paid on the first of each month because I get paid on the first.

[RokuERey]

Hi @sbc72448,

Welcome to the Roku Community!

We appreciate you reaching out regarding this. It would be better if you got in touch with one of our experts from the Account and Billing team for further assistance.

You can contact them here and select Account, Payments, and Subscriptions.

Let us know if there's anything else that we can further look into.

Thanks,

Rey