Account, payments & subscriptions

[bolino12]

HI,

Can not access an account i am trying to cancel.  THe email i thought i had associated with this account doenst appear to be working(when i enter it and click forgot password, it says it will send me email but never comes).  I also no longer have access to the tv it is set up on and dont have the app.  
Can someone help me get this cancelled? Or get the proper email associated with account so i can cancel?

[JWS9518]

@bolino12  Go to the Roku support page (Link below), scroll down to agent support, check support options and then go to the next page and select the issue to contact customer support.

Official Roku Support | Roku Device Questions & Troubleshooting

[bolino12]

this is just a big loop.  I click 'i forgot my email' the options they list to fix it i dont have access too.  I dont have the tv anymore or the app.  

[HDMIGuy]

@bolino12 Try calling 

[RokuRhea-V · Accepted solution]

Welcome @bolino12 

I appreciate you for sharing your issue on your Roku account! Our Account and Billing Team will help you locate your account. Kindly go to our Roku Support website and check the support options below.

In addition, you may click here for guidance in updating your Roku account information.

Please let us know if you have any other concerns.

Thanks,
Roku Community Team