Account, payments & subscriptions

[Jenn84728]

I keep on having a repeat duplicate charge for discovery+. I have signed into Roku and it states that I have no active subscriptions, so there is nothing I can do to cancel the duplicate subscription. I sign into discovery+. Tells me to go to Roku. Circles…come to Roku and near impossible to access help. I’m going to try to call the contact centre tomorrow. If no luck, I’m going to have to cancel my credit card as it states that deleting your account will not stop any subscriptions. So it looks like I’m getting screwed. 

[JWS9518]

Do you have more than one account on a Roku device?  Are you using more than one Roku device with multiple accounts?

I suggest going to the Roku customer support page and talk to someone at support and/or contact Discovery plus customer support on their website as well.  

It might be a good idea to contact your credit card company to notify them as well.

[RokuHaz-M]

Thanks for bringing this to us! @Jenn84728 

If you don’t see these charges on your account or think you don’t have an active subscription but are still getting billed, those charges could be from a different email account. Check the email linked to your Roku devices by going to Home > Settings > System > About. It’s a good idea to use just one account for all your Roku devices to prevent double charges.

For more information about these charges, please visit the Roku support website for assistance.

Hope this helps.

Roku Community Team