Account, payments & subscriptions

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brogun
Newbie

Re: How to cancel Peacock TV billed through Roku

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Same for me.. I DO NOT KNOW WHAT TO DO!!

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RokuReynan-L
Community Moderator
Community Moderator

Re: How to cancel Peacock TV billed through Roku

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Hi, @brogun.

Welcome to the Roku Community!

We understand that you're having a problem canceling a subscription. No worries, we're here to help.

Kindly follow the steps below to help you cancel your Peacock subscription:

  1. Sign in to my.roku.com
  2. Go to My Subscriptions.
  3. Under Active subscriptions, select the subscription you want to cancel.
  4. Select Manage subscription and then select Turn off auto-renew
    Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

If you're still having trouble canceling your subscription, you can contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll then have the option to call or chat with us.

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

We hope this will be sorted out soon.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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