Account, payments & subscriptions

[jacci_baker]

Shows we have the annual subscription but Motor Trend states we do not have a subscription. How do you fix this?

[renojim]

In general if you have a subscription to a service paid through Roku you can only use that subscription on a Roku device, so if you're trying to access Motor Trend in some other way you won't be able to.

[jacci_baker]

We are using the Roku device. We even tried our Roku password but is says no subscription after we got enter. I went to the subscription area and verified that we have a subscription with motor trend via roku.

[RokuKariza-D]

Hello @jacci_baker

Thanks for reaching out here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose 'Accounts, payments & subscriptions'. They are the best ones to help you out with that matter. 

We appreciate your understanding.

All the best,
Kariza

[makaiguy]

In many cases, subscriptions through Roku can only be accessed through THE ROKU CHANNEL, and not the channel's own app.

[jacci_baker]

The Ruko channel says we don't have a subscription. Guess we spent $50 on to have nothing. Not purchasing anything through Roku again. Go directly to the app you want.

[renojim]

@jacci_baker, could you have a subscription to the MotorTrend+ channel?  See if you can use your subscription after launching that channel/app.

https://channelstore.roku.com/details/19dd7e594a176b92a87917b844ceefcc/motortrend-stream-car-shows