Thanks for reaching out here in Roku Community.
We understand that you are also having an issue updating the payment method on your Roku account. We strongly suggest following up and providing this feedback to our Billing team for further review. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter. Thank you for understanding.
Let us know if you have other concerns, and we're happy to assist.