Account, payments & subscriptions

[Paul1960]

Hello. I lost my old card and gotten a new card. I tried updating my Roku pay and all i get is processor cannot validate credit card. I know i entered all the right info and it still gives me the same answer. Can someone help me.  

[Anonymous · Accepted solution]

Hi @Paul1960

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[Projectoutbound]

Roku states cannot process my debit card.  I checked with my bank.  Not an issue on their end.  It is with Roku.

[RokuNimfa-C]

Hi @Projectoutbound, 

Thanks for your post here in Roku Community. 

We apologize for the trouble you are experiencing when updating your payment method on your Roku account. Our support team is aware of your issue and will be reaching out to you through email.  Please be ready to receive their correspondence and continue assisting you from there. 

We appreciate your patience and understanding as we work toward a resolution.


Regards,
Nimfa

[stacyejeff]

It says it with me too, cannot take it and I checked with the bank issuing the card and they say its on Roku's end.

[RokuNimfa-C · Accepted solution]

Hi @stacyejeff, 

Thanks for reaching out here in Roku Community. 

We understand that you are also having an issue updating the payment method on your Roku account. We strongly suggest following up and providing this feedback to our Billing team for further review. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter. Thank you for understanding. 

Let us know if you have other concerns, and we're happy to assist. 


Regards, 
Nimfa

[BARIS35]

Hello,

Roku is dead. The same error.

"Processor cannot validate credit card"

Any solution or should we throw the box into junk?

[renojim]

@BARIS35, are you trying to create a new Roku account?  If so, a credit card isn't mandatory, so you might want to try creating an account without one:

https://my.roku.com/signup/nocc

[BARIS35]

Hello Dear,

Thank you for your return but unfortunately that's not the real solution for my case.

For what purpose do Roku users use below link?

https://my.roku.com/payment/signup

Could you please do me a favor?

Would you pay for the app I need to buy after registering via nocc ?

Kind regards

Baris