Account, payments & subscriptions

[jmrduenaz]

Every month before my billing why do I have to go to my account and update my CVV code for my debt card? Than after that I have to go to my subscriptions and make sure it not set to off/cancel and it always is so I have to switch the bubble to continue with my subscription I talked with a agent he said everything is fine on his end so I believed him but now I go to my Discovery Plus and it says having problems with payment it's annoying having to deal with this RVERY TIME A PAYMENT IS DUE!!! 

[RokuCarly · Accepted solution]

Hi @jmrduenaz 

Welcome and thank you for posting here at the Roku community!

We apologize for the inconvenience. It will be more effective if you directly contact our Account-Billing team, as they are the ones who can further assist you regarding this matter.

Visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option where you can talk to one of our live representatives.

In the meantime, your patience and understanding are very much appreciated.

All the best,
Carly

[Jimmycwrt]

Taking my payment on my credit card, but not showing on my Roku that the payments going through

[RokuJechealR]

Hi @Jimmycwrt,

Thanks for reaching out here in the Roku Community!

For these issues, getting help from our account billing team may be more effective. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions," and they are the best ones to help you out with that matter.

If you need any additional help, we’ll follow up to continue assisting you.

All the best,

Chel