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MittMart
Newbie

How to stop fully paid up year auto renew

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I have 2 channels thru Roku that are paid up for a year and I do not want them to auto renew

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makaiguy
Community Streaming Expert

Re: stop fully paid up year auto renew

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@MittMart-

Two ways to cancel subscriptions made through Roku.  Either way stops auto-renewal but subscription will remain active to the end of the pre-paid subscription period.

  1. Highlight the channel in the home page channel grid.  Press the * key on the remote and select Manage Subscription, then follow the prompts.  (If you see "Remove channel" instead of "Manage Subscription", that means your subscription is not through Roku and you will have to cancel with the channel directly.)
     
  2. Log into your Roku account at https://my.roku.com.  Scroll down and click Manage your subscriptions.  Any current subscriptions through Roku will be listed under "Active Subscriptions" section, where you can cancel them.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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RokuAnjelie
Community Moderator
Community Moderator

Re: stop fully paid up year auto renew

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Hi @MittMart,

Thank you for posting here in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please get in touch with them directly through our Account-Billing Support page. Choose the "Account, payments & subscriptions" options, and they are the best ones to help you.

Thanks,

Anjelie

Anjelie A.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: stop fully paid up year auto renew

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@MittMart-

Two ways to cancel subscriptions made through Roku.  Either way stops auto-renewal but subscription will remain active to the end of the pre-paid subscription period.

  1. Highlight the channel in the home page channel grid.  Press the * key on the remote and select Manage Subscription, then follow the prompts.  (If you see "Remove channel" instead of "Manage Subscription", that means your subscription is not through Roku and you will have to cancel with the channel directly.)
     
  2. Log into your Roku account at https://my.roku.com.  Scroll down and click Manage your subscriptions.  Any current subscriptions through Roku will be listed under "Active Subscriptions" section, where you can cancel them.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Re: How to stop fully paid up year auto renew

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do not want to renew peacock 

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renojim
Community Streaming Expert

Re: How to stop fully paid up year auto renew

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@donnadaniels200, you can manage your subscriptions at https://my.roku.com .  Look at the post right above yours.

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Help others find this answer and click "Accept as Solution."
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