Account, payments & subscriptions

[Marley2]

So I have been offered a deal through telus and have a free crave subscription with them. So I went to cancel my previous subscription that’s through Roku, but they have told me that I have no subscription through Roku but I’m still being charged and Crave can see that it is indeed through Roku. Anyone know what to do?

[RokuLianna · Accepted solution]

Hi @Marley2

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna