Account, payments & subscriptions

[theboxx]

I am trying to contact someone about a charge refund for my account, but none of the links seem to be working.  Every time I clink on a contact us link in the discussion boards or support section, I receive the spinning circle thing.  I even left it going overnight hoping that it would eventually load, never did.  I think you guys ought to provide easily accessible contact info. I have not been able to find any email, chat, phone numbers, or even address to contact Roku with.

[RokuMary-F · Accepted solution]

Hi @theboxx,

Welcome to the Roku Community!

We're sorry if it caused any difficulties. Have you tried logging in from another device or browser so you're able to send a support request? You may also try to contact them directly here. Our account and billing Support team will be the best ones to help you out with that matter.

We appreciate your patience.

Best regards,
Mary

[dmatay]

I have been having the smae problem trying to get support help for 2 days now. I will be contacting my credit card to charge back both fees I was charged for channels i canceled. Customer support is a joke ! I won't be scammed.

[RokuDanny-R]

@dmatay 

Thanks for the post.

Can you please clarify the issue you are experiencing? How are you trying to access the link provided? Are you accessing the Support page through a mobile app or through computer?

With more detailed information, we will be able to assist you further.

Thanks,
Danny