Account, payments & subscriptions

[ayarrish]

I'd like to cancel my Max account. Can someone from customer support please reach out today to help me? When I called Max they said I would have to cancel the account through a Roku device.

I have never owned a Roku device. I just need to cancel the subscription.

The Max representative recommended that I purchase a Roku to cancel the subscription and then return the device lol. LOL. Is that the kind of product culture you are trying to foster around your brand?

[ayarrish]

There are no options for calling or emailing Roku. My account is not under my subscriptions. Honestly I just renewed my Max account a few weeks ago to watch Harry Potter and I've come to find out that I need to deal with account subscriptions through Roku. Can someone from Roku please reach out to me via email to deal with this?

[RokuCarly · Accepted solution]

A warm welcome here in the Roku COmmunity, @ayarrish!

Firstly, we sincerely apologize for any inconvenience this may have caused you. 

In this case, it will be highly effective if you directly reach out to our Account and Billing team as they would be more than happy to sort this out for you. Kindly visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. You should have the option to talk, chat, or email one of our live experts.

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

[denisbourque]

please cancel all subscriptions 

[renojim]

@denisbourque, you can't cancel subscriptions here.  Log into your account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About.  You can manage any subscriptions that you have through Roku there.  Any subscriptions you have directly with a provider would have to be canceled on the provider's website.