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Peacock account subscription won’t work

I just renewed my peacock subscription but it’s still not allowing me to watch and of the premium channels but the money was taken out my account 

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Community Moderator
Community Moderator

Re: Peacock account subscription won’t work

A warm welcome here in the Roku Community, @CBanks.

We see that you're experiencing trouble streaming your Peacock subscription, and we want to investigate to help you resolve the issue as soon as possible.

If you're experiencing trouble streaming this channel, kindly answer the following information to help us isolate your concern.

  • Where did you purchase the subscription? Is it through Roku or directly to the Channel?
  • What error message do you see on the screen?
  • Are you having playback issues or log-in credential issues?

In the meantime, you may visit this support article for additional knowledge on How to check whether a subscription is managed through Roku.

With more information, we can provide a better resolution.

We're looking forward to your response.


Roku Community Moderator
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