Hi @SandiReed,
A warm greeting from the Roku Community!
To confirm, are you subscribed to Max through Roku Pay or are you subscribed to the channel provider directly? If this is through Roku Pay, it would be best to talk to the specified team since we need to gather more personal information. You can reach them here. Choose the options for "Account, payments, & subscriptions," and they are the best ones to help you out with that matter.
However, if you have a subscription through the channel provider directly, you will need to contact the channel provider for further assistance with the issue you've been experiencing.
You can contact them here: Max Support.
If you have any other questions or concerns, please let us know.
All the best,
Chel
Jecheal R.
Roku Community Moderator
