Account, payments & subscriptions

[jdlees1971]

I pay for the hulu, disney+, and espn bundle monthly. I am also being charges 9.99 for disny thru roku. Why am I paying for Disney twice?

[andyross]

Check your subscription status on the Roku web site. Also, have you ever used a different Roku account? If so, see if you can still log into that and also double-check for any subscriptions.

[RokuReynan-L · Accepted solution]

Hi, @jdlees1971. 

Welcome and thank you for posting here in the Roku Community. 

We recognize that you have an existing Disney+ subscription, yet you were still billed through Roku. 

No worries! Our Account and Billing department is ready and willing to help you with this. Please go to our Account and Billing Support page and select the "Account, payments & subscriptions" category. You will be able to speak with one of our live experts via talk/chat/email.

You can also visit this link to learn more on how to manage your active subscription: How to view your Roku purchase history and charges to your account

We hope this will be sorted out soon.

Regards,
Reynan