Account, payments & subscriptions

[Vanessa22]

I purchased the ParamountPlus w/ Showtime bundle through my Roku TV. When I open the ParamountPlus app and try to watch Showtime, it wont let me and says I need to select a new plan but on my Roku account it says my current ParamountPlus plan includes the Showtime add on. I am very confused as to why I can't watch Showtime on ParamountPlus when I paid for the bundle already?

[makaiguy]

Since you say you pay through Roku, have you tried to access via The Roku Channel?

[Vanessa22]

When I try opening ParamountPlus on the Roku Channel, it just tried to make me start a new plan. Am I missing a step? If I open the ParamountPlus app and go to account, it says my current plan is Paramount + Showtime but my Showtime shows and movies have a lock on them still. It's so confusing!

[AuntieTT]

I am having that exact same problem. Someone on Reddit told me to try to update my paramount plus app and I tried to but it says it’s up to date. At this point I’m just at a loss and nobody seems to have any answers 

[RokuTakashi · Accepted solution]

Hi @AuntieTT,

A warm welcome to the Roku Community!

Thanks for letting us know about the issues you have encountered with a bundle subscription purchase. We highly recommend reaching out to our Accounts and Billing team to be better assisted regarding your concern. You can contact them at this link: Roku Support. Make sure to select the Accounts and Billing option to be redirected to their contact information.

We hope that things will be sorted out with your case.

All the best,
Kash

[Nwavenger]

I'm having the same issue anyone have answers?

[RokuERey]

Hi @Nwavenger,

Thanks for your first post in the Roku Community!

We understand that you're having problems with Showtime under Paramount Plus.

In this case, as @RokuTakashi mentioned above. It would be better to get in touch with one of our account and billing team experts to be better assisted with this.

Feel free to update the Community if there's anything else that we can further look into.

Thanks,

Rey

[Precious405]

I'm having the same problem and I emailed roku and waiting for a reply

[RokuERey]

Hi @Precious405,

A warm welcome to the Roku Community!

We understand that you're having an issue with Showtime issues under Paramount Plus.

It seems like you've already been contacted by one of the experts from the support team. We suggest coordinating with them, as they would be able to assist you further on this.

Please don't hesitate to let the Community know if there's anything else that we can further look into.

Regards,

Rey