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Lw8
Newbie

Over charging each and every month

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Why am I getting charged twice a month for my service 21.99 and 18.98??

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Over charging each and every month

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A warm welcome here in the Roku Community, @Lw8.

We see that you have been double-billed on your Roku Account, and we're glad to sort it out for you.

Charges on your Roku Account are due to an active subscription purchased intentionally or accidentally by anyone who has access to the devices where your credit card information was saved. To manage your account purchases, you may refer to this support article: How do I manage or cancel a channel subscription? 

Also, to prevent anyone from accidentally purchasing any subscription that may cause unknown charges to your account, you may need to set up a Roku PIN for extra security. Please be advised that Roku PIN is on the Account level and not on the device; therefore, setting up a PIN will automatically require a PIN for any purchases for all devices under that account.

If charges on your Roku account are still not located, it is best for you to contact our Accounts and Billing Team. They are our experts in dealing with these types of concerns. Just navigate to the Accounts, Payments, & Subscriptions section to reach a live Agent via Email, Chat, or Phone.

Please let us know if you have other inquiries, we are happy to assist you further.

Sincerely,
Emman

Emmanuel-D.
Roku Community Moderator

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Over charging each and every month

Jump to solution

A warm welcome here in the Roku Community, @Lw8.

We see that you have been double-billed on your Roku Account, and we're glad to sort it out for you.

Charges on your Roku Account are due to an active subscription purchased intentionally or accidentally by anyone who has access to the devices where your credit card information was saved. To manage your account purchases, you may refer to this support article: How do I manage or cancel a channel subscription? 

Also, to prevent anyone from accidentally purchasing any subscription that may cause unknown charges to your account, you may need to set up a Roku PIN for extra security. Please be advised that Roku PIN is on the Account level and not on the device; therefore, setting up a PIN will automatically require a PIN for any purchases for all devices under that account.

If charges on your Roku account are still not located, it is best for you to contact our Accounts and Billing Team. They are our experts in dealing with these types of concerns. Just navigate to the Accounts, Payments, & Subscriptions section to reach a live Agent via Email, Chat, or Phone.

Please let us know if you have other inquiries, we are happy to assist you further.

Sincerely,
Emman

Emmanuel-D.
Roku Community Moderator
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