Account, payments & subscriptions

[tmachine8]

There doesn't appear to be a link or way to check on RMA status on the website. We sent back our defective unit 3 weeks ago and it was received a few days later at Roku warranty center. RMA 498057 if there is anyone out there from Roku that can help point us in the right direction so we can see what's what please advise, Thank you. 

[RokuERey]

Hi @tmachine8,

Welcome to the Roku community!

Thanks for bringing this to our attention, and we'd like to see more of what's going on here.

It seems like we're lacking information about this case. I sent you a PM for further assistance.

We'll look forward to hearing back from you. Thanks!

Regards,

Rey

[gooeytarballs]

OK, it has been two weeks and no resolution posted.

What do I do with my defective Roku2 XD?  Where do I send it to be evaluated/fixed/replaced?

I cannot see a single show using this thing while the other one in the living room works fine. 

[RokuERey]

Hi @gooeytarballs,

Greetings from the Roku Community!

We see you're experiencing an issue when streaming on your Roku 2 XD device. Please be aware that this particular device no longer supports software updates, which may be causing the difficulties you've been facing in accessing channels and streaming content. For information about the available updates and devices, visit our support page here: Roku OS software release notes. Additionally, I suggest checking out the promotions available at roku.com/offers to see if there are any deals that could benefit you.

We hope this helps you out. Thanks!

Regards,

Rey