Account, payments & subscriptions

[Margaretlatham6]

I'm getting 4 payment a month taken out of my checking account 

[HDMIGuy]

@Margaretlatham6 Are these charges from Roku?  Login to your Roku account on a computer and check your subscriptions.  Any charges from Roku should be listed.

[RokuReynan-L · Accepted solution]

Hi, @Margaretlatham6.

We appreciate you reaching us here in the Roku Community.

We'd be happy to assist you in checking the unrecognized charges on your checking account.

In addition to the post above, here are some steps to check the unrecognized charges:

Sign in to the email address associated with your Roku streaming device. 
Here are the steps to check the email: Home > Settings > System > About.

To check the charges on your account, you can follow these steps:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

You may also visit this support article on what to do if there is a charge you don't recognize on your Roku account

If you still can't locate the charge, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have the option to call or chat with us.

Hope this helps!

Regards,
Reynan