Account, payments & subscriptions

[Grotaco]

I was charged $20.99 for a new subscription to Max streaming. I did not sign up for it. 

I do have Max through my ATT service.

what is going on?

[RokuReynan-L · Accepted solution]

Hi, @Grotaco.

Welcome to the Roku Community!

We understand that you've been charged for a subscription you did not sign up for. We're here to help.

This might happen when you sign in using a different account or create a new one. To avoid this from happening again, you may try adding a PIN to your account and ensuring that you use your ATT credentials if you have a subscription directly to the channel provider.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on how to create, change, or remove your Roku PIN

We hope you find this information helpful.

Regards,
Reynan