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Chuck11549
Reel Rookie
‎04-22-2023 08:41 AM

Need assistance with customer service to check the status of an order

I'm having the same problem. I placed and order and it does noit show up on the Ruko site as being ordwered. I can't find out how to contact Roku?

 

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2 REPLIES 2
RokuNimfa-C
Retired Moderator
‎04-22-2023 01:06 PM

Re: Need assistance with customer service to check the status of an order

Hi @Chuck11549, 

Thanks for reaching out to the Roku Community. 

We understand that you want to know more details/confirmation about your order on the website. For order-related concerns, our Billing team will be best to assist you. Kindly contact them directly here to help you further on this matter. 

If you have any further questions or concerns, please don't hesitate to reach out.


Regards, 
Nimfa

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Chuck11549
Reel Rookie
‎04-23-2023 08:55 PM

Re: Placed an order and didnt recieve it.

All I get is a run around on my order . Each department keeps sending me to another department.

I have never had such terrible customer service.

 

 

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