Account, payments & subscriptions

[Bucki828]

My toddler accidently purchased an app on my Roku that was for $159 and change. Is there anyway to get a refund?

[RokuMary-F · Accepted solution]

Hi @Bucki828,

Thanks for posting in the Roku Community!

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create, reset, find, or delete your PIN for your Roku account | Official Roku Support

In regards to your accidental purchase, please reach out to our support team directly from our Account, Payments & Subscription page. They will be able to further assist you.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[JulzCat]

I would email them ASAP. A few days ago I thought I was getting a month long subscription to AMC+ but apparently I accidentally ordered a yearly subscription. I checked my banking app and saw they had taken out $90! I immediately emailed them and explained what happened, honestly not expecting much from what I had read on here, but when I woke up the next morning I had 2 emails telling me that I was receiving a refund as a one-time courtesy. The money was back in my bank account within a day.