Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku Is Charging Me for Subscriptions I Did Not Request

Since September, 2022, Roku has been charging me every month for subscriptions I did not request. I thought I would be able to control purchases and subscriptions using a PIN Roku allowed me to set up for just that purpose but it does not work.

Roku prevents me from removing my credit card because I have a annual subscription that is still active and will be for a few more months. Consequently, they are able to make charges to my credit card at will.

Roku appears not to have a customer service of any kind.

My only recourse is to dispute the charges through my credit card company.

0 Kudos
Community Streaming Expert

Re: Roku Is Charging Me for Subscriptions I Did Not Request

Did you try clicking on "Accounts, payment & subscriptions" at ?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos