Account, payments & subscriptions

[Lej100]

I have been dealing with this for months. I have an active max subscription and can’t see billing information due to it being billed through Roku. Talked to roku they don’t have any of my emails on file. I don’t have a roku tv either. Talked to max they can’t help. Can’t give me the roku email linked to max subscription. Can’t tell me last four of visa being charged. I just need to have Roku tell me what roku account is linked to my max subscription. Can somebody please help me, Does anyone have their advanced support email or number. I need someone who is higher up to fix this for me

[HDMIGuy]

@Lej100 Are any of your credit cards being charged for Max through Roku?  It would appear that you used someone elses Roku account to subscribe to Max.  Is that possible?

[RokuReynan-L · Accepted solution]

Hi, @Lej100.

Greetings from the Roku Community!

We understand your frustration about the charge on your account that you're unable to locate. In this case, you may need to contact our Account and Billing team and provide the information needed to locate the charge. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Thanks,
Reynan