Account, payments & subscriptions

[Lenorabarry]

I forgot my Roku password and I have a new email. So I created a new account. These new account doesn’t show any of my subscriptions. Is there a Roku customer service number I can call for assistance in recovering my old account with all of the pass 6 years of my Roku transactions?

[RokuNimfa-C · Accepted solution]

Hi @Lenorabarry, 

Welcome to Roku Community.

I understand that you need assistance to regain access to your old Roku account. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here, then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Regards,
Nimfa

[HDMIGuy]

@Lenorabarry If you still have access to your old email account try to login to your old Roku account and select forgot password.  I haven't tried but may work even if you do not have access to your old email account.  Login to Roku using old email and when ask for email after clicking forgot password use the new email address.

[wteresa51]

need to speak with someone about my bill

[RokuNimfa-C]

Hi @wteresa51, 

Thanks for reaching out to the Roku Community. 

As suggested above, we would highly recommend reaching out to our Billing team. They are specifically trained to handle such matters and are better equipped to provide you with a solution. You can contact them through this link and select the option for "Account, payments & subscription.


Regards,
Nimfa