Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Lenorabarry
Level 7

Is there a customer service phone number I can call for assistance?

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I forgot my Roku password and I have a new email. So I created a new account. These new account doesn’t show any of my subscriptions. Is there a Roku customer service number I can call for assistance in recovering my old account with all of the pass 6 years of my Roku transactions?

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RokuNimfa-C
Community Moderator
Community Moderator

Re: Is there a customer service phone number I can call for assistance?

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Hi @Lenorabarry

Welcome to Roku Community.

I understand that you need assistance to regain access to your old Roku account. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here, then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Regards,
Nimfa

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RokuNimfa-C
Community Moderator
Community Moderator

Re: Is there a customer service phone number I can call for assistance?

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Hi @Lenorabarry

Welcome to Roku Community.

I understand that you need assistance to regain access to your old Roku account. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here, then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Regards,
Nimfa

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HDMIGuy
Level 15

Re: Is there a customer service phone number I can call for assistance?

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@Lenorabarry If you still have access to your old email account try to login to your old Roku account and select forgot password.  I haven't tried but may work even if you do not have access to your old email account.  Login to Roku using old email and when ask for email after clicking forgot password use the new email address.

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wteresa51
Level 7

Re: Is there a customer service phone number I can call for assistance?

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need to speak with someone about my bill

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RokuNimfa-C
Community Moderator
Community Moderator

Re: Is there a customer service phone number I can call for assistance?

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Hi @wteresa51

Thanks for reaching out to the Roku Community. 

As suggested above, we would highly recommend reaching out to our Billing team. They are specifically trained to handle such matters and are better equipped to provide you with a solution. You can contact them through this link and select the option for "Account, payments & subscription.


Regards,
Nimfa