Welcome to the Roku Community!
We'd like to take a closer look to see if there's anything else we can suggest to help.
Can you please provide us with more specific information about the issue you are experiencing?
As a first step, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting
For Roku Pay, account, and subscription inquiry, our billing team can be reached via email. Please contact them directly here https://support.roku.com/contactus. Choose the option from the drop-down menu for "Account, payments & subscriptions" and you'll be able to send an email request there.
Please keep us posted and we'll continue assisting from there if needed.