Account, payments & subscriptions

[Naleena13]

Too much conflict between payments on Roku. Please explain. One is for Roku one is for Frndly and the payments are different. Please explain. 6.99; 7.99 or 85.99 no matter what button you press. Please let me know who I can call for someone who can clarify this thank you 

[RokuJohnB]

Hi @Naleena13,

A warm welcome here in the Roku Community!

To be better assisted with your subscription, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.

If there's anything else that we can do to assist you, please let us know.

Best regards,

John

[JK68]

Hi, yes there is a CS number, I know this because I spoke with an agent a short time ago and he gave me a 60 day refund! Just follow the advice below.

[ritafdenton]

Yes please call me some help 

[ritafdenton]

I was charged 95.99 for friendly. But , I ordered the one $7.99 scribe. Please correct this matter quickly. Or eI will report you to the better busy car alls.

[RokuTakashi · Accepted solution]

Hi, @ritafdenton

Thanks for posting here in the Roku Community.

We're sorry to hear about this. May we know if you're directly subscribed to Frndly or through Roku Pay? If you're directly subscribed to Frndly, it's best to contact them directly to get this matter resolved.

If you're subscribed through Roku Pay, our billing team would be happy to assist you directly. You can reach them at Accounts and Billing by phone or live chat and choose the option for "Accounts, Payments, and Subscriptions". They will be in a better position to address your specific situation.

Wishing you the best,
Kash

[CrystalPerkins]

It can definitely get confusing with different payments on Roku and Frndly.I'd suggest reaching out to their customer service for clarification. They're the pros when it comes to sorting out payment matters. Hopefully, they can help you figure out those pricing mysteries!Also, I wanted to mention that I stumbled upon a blog post that might be interesting, though it's about call intercept. Maybe it's not exactly your issue. Still, you never know, you might find it worth checking out: https://www.mightycall.com/features/call-intercept/

[rooster808]

I am convinced Roku is a Satanic operation .

I once subbed to peacock for the olympics, but did not find the sport i wanted. It was nearly impossible to cancel that because the roku tv has a different user than me.  Their person on the phone took the data from the tv and cancelled my subscription.

After that Roku started charging me 55.21/ month. i have successfully disputed a couple of those charges. When i log into roku it says i don't have an account even though the are some how charging me. 

I even got a new credit card number but they gave the info to roku in spite of the fact that i have been disputing the charges.

In summary i can't find a customer support number; i m being charged in spite of not having an account.  This looks like a criminal operation.  i should be charging you for all the time i am wasting when i search for  tthe phone # , and dispute the charges every month.

[RokuRhea-V]

Hey @rooster808
Welcome to the Roku Community!
Thank you for sharing your concern. It's not a problem! Our Support Team is available to assist you with this matter. You can contact them via phone or chat by visiting the Roku Support page and clicking the "check support option." They will be happy to help you.
I hope this helps.
Thanks,

The Roku Community Team

[HDMIGuy]

@rooster808 I suspect that you are not being charged by Roku.  Never do a google search for a Roku phone number.  Follow the advice of @RokuRhea-V and contact Roku support through the actual Roku system.  When you login to Roku you mean it says you don't have any subscriptions.  You obviousily have a Roku account or you could not login.  When you talk about the person on the phone taking the data from the TV and cancelling your subscription that does not sound like actual Roku support.   If Roku is the one charging you $55.21 per month the subscription would show on your Roku account.  Is it possible you have more than one Roku account with a different email address?