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Vailtrails
Reel Rookie

Incorrect Contact address to return my remote

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I received an email instructing me to send my remote back for a refund to an address for Contec c/o Roku.  The Post Office says there is no such address.  There is no customer service option to straighten this out that I can see...   5925 E 14th St Set C, Brownsville, TX 78521

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RokuRey-V
Community Moderator
Community Moderator

Re: incorrect Contec address to return my remote

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Hi Community users,

Thank you for bringing this concern to our attention. We appreciate your feedback and will take the necessary steps to address the issue.

We would like to inform you that the address you have provided is accurate and valid. Although there seems to be an issue with the USPS online system as it has not yet updated the address in its database, rest assured that USPS will still be able to accept your package and deliver it to the intended destination. Despite the online discrepancy, the address we provided will be recognized and your package will be delivered successfully to our warehouse.

Hope this helps clarify. Thank you!

Regards,
Reyn

Rey V.
Roku Community Moderator

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55 REPLIES 55
RokuJohnB
Community Moderator
Community Moderator

Re: incorrect Contec address to return my remote

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Hi @Vailtrails,

Welcome to the Roku Community!
We understand you're having a problem in returning your Roku remote. We're happy to help you. Please follow the steps below:

  1. On your computer or smartphone, please visit the link here.
  2. From the initial pull-down menu, choose Questions about returning my Roku device or managing my order.
  3. Select Continue.
  4. From the same pull-down menu, choose Manage, return, or Replace my roku.com order.
  5. Select Return or Replace. A returns and exchanges form will appear.
  6. Verify the order date and order number match your records.
  7. Enter your contact details and shipping information.
  8. Select the reason for your return/replacement and add any additional comments.
  9. Review all details and submit your request.
  10. After a moment, you will see a confirmation page with your RMA number and status. You will also receive an email with the RMA number along with instructions for return/replacement. To ensure your RMA is processed without delays, review each step closely.

If there's anything else that we can do to assist you, please let us know.

Kind regards,

John

John
Roku Community Moderator
Vailtrails
Reel Rookie

Re: incorrect Contec address to return my remote

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As I said, the address they have for me to return the product to is not a valid address per the post office.  I have done all the steps and received my RMA number. The address for Contec is not valid

renojim
Community Streaming Expert

Re: incorrect Contec address to return my remote

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That should be Ste C, not Set C.  The Post Office couldn't figure that out. 🙄

 

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Vailtrails
Reel Rookie

Re: incorrect Contec address to return my remote

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Of course, it is Ste C - autocorrect .  Still no known address matching the one Roku gave me to return the remote to.  If anyone who has read my original problem can help provide a correct address for Contec returns, please let me know.  

renojim
Community Streaming Expert

Re: incorrect Contec address to return my remote

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Well the entire Internet and Mapquest seem to thing it's a valid address.  I think your beef is with the Post Office.

Contec.jpg

https://www.mapquest.com/us/texas/contec-478032812

You could always call Contec and ask them what their address is.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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LastTry
Reel Rookie

Re: incorrect Contec address to return my remote

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Same issue here. The return address is invalid according to USPS and I cannot get a valid address from Customer Service. This is not good.

RokuRey-V
Community Moderator
Community Moderator

Re: incorrect Contec address to return my remote

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Hi @LastTry @Vailtrails,

Thanks for bringing this to our attention. Please be advised that we have reported this concern to our appropriate team. Once we have more information, we will surely update this thread.

Regards,

Reyn

Rey V.
Roku Community Moderator
Fredflintstone
Reel Rookie

Re: incorrect Contec address to return my remote

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I am having the same issue, I have emailed customer service days ago, no reply.

RokuRey-V
Community Moderator
Community Moderator

Re: incorrect Contec address to return my remote

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Hi @Fredflintstone,

A warm welcome to the Roku Community!

We're sorry for the inconvenience that this has caused. Please be advised that this concern has been forwarded to our appropriate team for investigation.

Your patience and understanding are highly appreciated this time.

Regards,

Reyn

Rey V.
Roku Community Moderator
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