I'll respond for Roku this round to save them the 2 minutes of time they're going to take.
"We haven't taken the time to read the thread before responding to find out no one from Roku or the Contec center has done anything to help with this issue so we'll need to make that clear by posting the following.
Please tell us more about your issue, including the model number of your product.
Did you read the accepted solution?"
