Account, payments & subscriptions

[texascorpio83]

I want a refund because I wasn't aware that I was signing up for the Roku service...I thought I was setting up my new device, not signing up for a streaming app I don't need 

[RokuMary-F · Accepted solution]

Hi @texascorpio83,

Thanks for posting in the Roku Community!

If you are being charged for a service you do not recognize, please contact the billing team directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Here's a link to our support page to find out more information: What to do if there is a charge you do not recognize | Official Roku Support

If you have any other questions or concerns, please let us know.


Best regards,
Mary