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apapp2002
Newbie
‎11-22-2022 01:44 PM

Can't cancel HBO Max subscription on Roku

So when I go into my HBO max app and go to settings -> subscription, it just tells me that I need to cancel it on Roku Pay. I logged into my Roku account, and my HBO Max subscription is not there. I have no way to cancel it. What do I do?

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3 REPLIES 3
renojim
Community Streaming Expert
‎11-22-2022 02:14 PM

Re: Can't cancel HBO Max subscription on Roku

If you highlight the channel/app on the Roku Home Screen and press * on your remote does it give you an option to manage the subscription?

Are you certain you don't have more than one Roku account?  Check the email address that's displayed under Settings->System->About and make sure that's the one your using to log in at https://my.roku.com .

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1959Tinman
Newbie
‎11-25-2022 03:46 AM

Re: Can't cancel HBO Max subscription on Roku

Can’t cancel hbo max don’t want the $99.00 dollar plan

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HDMIGuy
Roku Guru
‎11-25-2022 06:46 AM

Re: Can't cancel HBO Max subscription on Roku

@1959Tinman Login to your HBO Max account and check your subscription status.  It should tell who you are paying for the service.  If it is HBO Max itself you can cancel the subscription there.  If it is Roku login to your Roku account and check your subscriptions.  When/if you find the HBO Max subscription you can unsubscribe in Roku.

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