Account, payments & subscriptions

[SJR5]

I purchased STARZ and someone else’s email is being used how do I get my email and password to be used

[RokuEmmanuel-D · Accepted solution]

Welcome, @SJR5.

Thanks for posting here in the Roku Community!

We understand that you're having trouble accessing your account credentials for your Starz subscription. We are happy to provide assistance.

When using your subscription, the accessibility may vary based on the device you are using. Specifically for Roku, it is essential to ensure that the email linked to your subscription matches the one associated with your Roku device. This will provide seamless access to the content you have subscribed to. To check the email linked to the Roku device, go to Settings > System > About. If this is the same email used for your subscription and the access issue persists, you may contact the Channel Provider directly for more assistance. 

In the meantime, you can visit this support article: How to stream Roku subscriptions?

Please don't hesitate to reach out if you require any further assistance.

Regards,
Emman