Account, payments & subscriptions

[user1239751]

I placed an order and was supposed to get a email confirmation. I was charged by recieved no email confirmation/tracking number, nothing.

I have spent hours looking for a support phone number and it just seems there isn't one. There is NO option to contact an agent in the contact and agent section in support.

I finally found the support email and sent an email and NOBODY is replying.

Does any body even work for Roku?

Please help me.

Worst customer support ever.

[user1239751]

Hello? Roku are you there? I still have not received my order. And the customersupport@roku.com email is not replying to me.

I'm on the verge of reporting the charge as fraud and reporting Roku Inc. To the better business bureau.

Please help

[RokuJohnB]

Hi @user1239751,

Thank you for posting here in the Roku Community!
For us to proceed with the appropriate action to resolve this, could you please send us a private message?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help - Roku Community.
We'll be anticipating it!
Thanks,

John